Project 1: Define

User Empathy Map (September 18th, 2017)



Organizing the Empathy Map

Do	Say
Procrastinate Browse social media Watch videos Play games Chat with friends	Dislike the subject Procrastinate while responding open-ended questions Prefer questions that offer definite answer Self-conscious of procrastination Changeable habit Regret afterwards while feel fine beforehand
Think	Feel
Work is boring It is less complicated and doesn’t require creativity Find it more enjoyable than work Hard to change	Unwilling to do work That they are correct and won’t get stuck on a question Don’t know whether getting satisfaction is procrastinating or prioritizing No or incentives that are not strong enough to change that

Defining Factors

1. High school students who procrastinate needs a way to learn time management because they procrastinate too much during work.
2. High school students who procrastinate needs a way to control and prevent themselves from procrastinating because they lack sleep due to inability to work efficiently enough.
3. High school students who procrastinate needs a way to combat the boredom when doing work they are not interested in because they tend to procrastinate while doing those.

• Not enough time, too much work
• Not enough purpose
• Too many distractions
• Too rewarding?

Problem Statement

• PAS high school students need to limit procrastination because they want to maximise their productivity and free time so that they can feel happier.

Success Requirements

• Feel happier
• Feel increase in productivity and free time
• No sacrifice on beneficial things (e.g. sleep)

Criteria

• Does not modify academic policy and courses
• Increase in overall sleeping time
• Is the method achievable and accessible for the users?
• Not vague (explicit, not subjective)
• Not undesirable
• Can be applied to everyone

Reflection (September 18th, 2017)

Describe
Our group needed to define an accurate and thorough problem statement to match the needs of our clients through information and insight we previously recorded from the interviews. We decided to be specific in targeting the problems. Common insight between the interviewees revealed the overwhelming allure of distractions in technology and clear lack of motivation to complete the task at hand. Many interviewees mentioned how their tasks were either boring, unrewarding, or seemingly impossible to complete.
Our group decided that we wanted to take such comments to heart and include their elements within the problem statement: The PAS high school students needed to reduce procrastination as to find reward within their mandatory tasks and undermine the allure of distractions.
It was difficult to word the problem statement, and ever aspect of it was of utmost importance to accurately portraying the struggle with procrastination. The causation and structure of the statement was confusing and unfocused. The statement delved into solution-based details too early within the defining process, so we needed to step back and simply restate the concerns of our clients.

Old Problem Statements:

1. High school students who procrastinate need a way to learn time management because they procrastinate too much during work.

2. High school students who procrastinate need a way to control and prevent themselves from procrastinating because they lack sleep due to inability to work efficiently enough.

3. High school students who procrastinate need a way to combat the boredom when doing work they are not interested in because they tend to procrastinate while doing those.

The new problem statement goes like this: 
PAS high school students need to limit procrastination because they want to maximize their productivity and free time so that they can feel happier.

Think/Feel
Defining the problem statement was a tricky process. Procrastination is a complex psychological and social issue with varying fundamental causes across different individuals. Many people have slightly different perception and reception of procrastination, so it felt like a lost attempt to go into specificity with the problem statement. Rather, because we tried to incorporate so many insights from different clients, the supposedly specific problem statement became unfocused. I do not feel satisfied with the new statement, but it's straightforward and true to most people.

Evaluate
We encountered failure at our first problem statement and needed supervisory assistance on the second. The second problem statement, despite being something to work around, should prove difficult to expand upon due to its vagueness and lack of insight for generating effective solutions.

Envision
I have not yet envisioned the next step yet.

Plan
The whole team is trying to brainstorm as many solutions as possible before eliminating unreasonable ones and surveying our options.